Case Study 1

Hardware Manufacturer Customer Portal

In 2008, our client needed some extra hands to complete a .Net/SQL Server portal project. We came on board to assist the lead developer in development. Soon after engagement the lead developer left my client which left them in a tough spot. The project was 75% complete, and the lead had been working with this customer for years. We immediately stepped up to fill this new gap.

First step was to set the end client at ease and assure them that the consulting company they had engaged could cover the loss. Second step was to take stock of the state of project, implement a plan for completing it, and begin rebuilding trust for our client at the end client.

The project is nearing completion, and has been a success. Continued development revealed some major holes in the original project planning. We overcame those and any other challenges that crossed our path. The burden of operation on our client amounted to a handful of hours. We managed the end client, the process, daily communication, and trust building. Our client receives a phenomenal ROI; very little cost for maximized profit.

Case Study 2

State Police Intelligence Agency

The project was in dire straits; two years overdue and no longer billable. The system was designed to store critical information regarding subjects and the events they were involved in. Relationships between records were casual in nature so that the functionality could be compliant with state law. This made Domino a natural choice.

Unfortunately, the application in its previous state was barely usable. Data was constantly threatened with corruption or misalignment. Three different individuals had cycled through the project in those two years.

We were brought in to turn the project around and bring it to a successful conclusion. At the client's request, we interfaced directly with the end client. Our initial progress focused on resolving short term and immediate issues. This provided a series of quick successes for the end client which established a foundation of goodwill. The result was a usable but imperfect system.

Our second step was to improve the application to bring it in line with contractual agreements. Progress was steady, and communication occurred regularly with the client and end client. Any changes that were not explicitly detailed in the specification, or were not required for the system to function correctly, were discussed before any commitment was made on our part with the end client.

The final changes entered into production in December. The application has turned into a success. Talks are currently being held on the possibility of expanding and improving the application.